For members

Patient Bill of Rights

Effective May 27, 2026

These rights apply to every Caliber member, every interaction. If you ever feel one of them isn't honored, write to care@startcaliber.com and we'll make it right.

You have the right to

• Private, secure care. Your health information is HIPAA-protected. We never sell it, and we never use it for targeted advertising.
• Know your clinician. The clinician reviewing your protocol is named, US-licensed in your state, and the same person each month.
• Honest, plain-language information. Treatment options, risks, benefits, and alternatives — explained without sales pressure.
• Access your records. Inspect, request a copy of, and request corrections to your medical record at any time.
• A second opinion from another clinician, on Caliber or outside it.
• Refuse treatment at any point. Declining the protocol does not affect your membership status or future ability to re-enroll.
• Cancel without penalty. Stop anytime, after any month. No 30-day notice. No retention call.
• Clinically appropriate care. Caliber is prescribed only when a clinician determines it's right for you — not because you asked for it.
• Timely communication. Same-day clinician response on weekdays for protocol questions; member-support response within one business day.
• File a complaint without retaliation — directly with us, with your state medical board, or with the US Department of Health and Human Services Office for Civil Rights.